Your trust matters to us, and we take protecting your info seriously
Last Updated: November 6, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: at Glaivo Rynth Auto Repair, we're not just careful with your BMW's engine management system, we're equally careful with your personal data.
We've been working on European luxury vehicles in Toronto for years, and we've built our reputation on trust and transparency. This policy explains what info we collect when you visit our shop or use our website, and more importantly, what we do (and don't do) with it.
We're based in Canada, so we follow all the rules under PIPEDA (Personal Information Protection and Electronic Documents Act) and other Canadian privacy laws. If something here doesn't make sense, just give us a call - we'd rather explain it in plain English than hide behind legal jargon.
Here's what we typically collect when you're dealing with us:
We only collect what we actually need to fix your car and run our business properly. We're not interested in building some massive database of random personal details.
Alright, so what do we actually do with your data? Pretty straightforward stuff:
Schedule appointments, diagnose issues, perform repairs, and keep accurate service records for your vehicle's history.
Send you appointment reminders, service updates, and occasionally maintenance tips for European vehicles.
Process payments, generate invoices, and handle any warranty claims or insurance paperwork.
Keep records as required by law and protect both your interests and ours if any disputes come up.
We won't spam you with marketing emails unless you've specifically said that's cool with you. And even then, there's always an unsubscribe button.
Your data lives on secure servers here in Canada. We use reputable hosting providers who actually know what they're doing when it comes to security.
If you want us to delete your info sooner (and we're legally allowed to do so), just let us know. We're not attached to keeping data we don't need.
We're not in the business of selling your data. Period. That said, there are a few situations where we might need to share your information:
We will NEVER sell your personal information to marketers, data brokers, or any third party for their commercial gain.
All these third parties are carefully vetted and required to protect your information just like we do.
Yeah, we use cookies on our website - but not the chocolate chip kind (wish we could offer those in the waiting room though).
| Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Keep the site working - things like remembering items in your service request form | Session only |
| Analytics Cookies | Help us understand which pages people visit and how they use the site | Up to 2 years |
| Preference Cookies | Remember your settings and preferences | Up to 1 year |
Most browsers let you control cookies through their settings. You can block them entirely, though that might make some parts of the site not work as smoothly.
We don't use any sneaky tracking stuff or sell your browsing data. We just wanna know if our website's actually helpful or if we need to fix something.
Under Canadian privacy law, you've got some solid rights when it comes to your personal data. Here's what you can do:
Ask us what personal info we've got on file about you. We'll provide it within 30 days.
If something's wrong or outdated, let us know and we'll fix it right away.
Want us to delete your info? We'll do it unless we're legally required to keep it.
Don't want marketing emails? Just click unsubscribe or tell us directly.
Get a copy of your service records in a commonly used format.
If you're not happy with how we've handled things, you can complain to the Privacy Commissioner of Canada.
To exercise any of these rights, just shoot us an email at service@glaivorynth.info or give us a call. We'll need to verify it's really you before making changes, but that's just common sense security.
We take data security as seriously as we take a BMW's valve timing. Here's what we do to keep your info safe:
No security system is 100% foolproof - that's just reality. But we're doing everything reasonably possible to protect your data. If there's ever a breach that affects your information, we'll let you know right away and tell you what we're doing about it.
Sometimes our website might link to other sites - like parts manufacturers or diagnostic tool providers. Once you click those links, you're leaving our site and we can't control what happens to your data over there.
We try to only link to reputable companies, but it's worth reading their privacy policies too. We're not responsible for how other websites handle your information.
Our services are for adults (you gotta be driving age to need a mechanic, right?). We don't knowingly collect information from anyone under 18. If we somehow end up with a kid's personal data, we'll delete it as soon as we realize what happened.
We might update this policy from time to time - privacy laws change, our business evolves, or we find better ways to do things. When we make significant changes, we'll:
It's worth checking back here occasionally, but we won't make any sneaky changes without letting you know.
Look, we know privacy policies can be confusing. If something here doesn't make sense or you've got concerns about how we're handling your data, just reach out. We'd way rather have a conversation than have you worrying about it.
Privacy Officer: You can contact our privacy officer through any of the methods below.